In this section you will find general information on products, purchases, shipments, registration to the Website and to all the services offered by store.mivv.it

PRODUCTS
Product search
Searching for a product on su store.mivv.it is easy: you can either search for it in the categories listed on the left side, by selecting a subcategory, or enter the name of the product in “Search”, at the top right side.
Prices
All product prices are given in Euro (€), inclusive of VAT (Value Added Tax) specifically in force for the different product categories.
The total price resulting upon completion of the order is inclusive of transport charges but exclusive of customs duties and/or additional taxes on sale. Prices may change for reasons beyond Mivv SpA's control; if that is the case, the price will be updated on the Website.
Sizes
If you have some doubts, the “Size Help” button, next to each product, can help you in choosing the right size. Click on the symbol to view the size comparison chart.

REGISTRATION
Before purchasing on store.mivv.it, you need to register to the Website.
Registration is free, quick and it does not entail any obligation to purchase.
How do I register?
Fill in the registration form with your personal data and choose a password. After entering all required data, a confirmation message will be displayed. From then on, you will be a full registered user and be able to access the “Account” area.
Why do I register?
You need to register in order to provide all data required both to carry out the order properly and to access the store services easily. From the second purchase on, you only need to enter your identification data, that is User Id and password, and no other form is required.
How will the data be used?
The data you provided upon the registration are stored in our electronic filing system, processed safely and used either for purchasing purposes or for informing you about our activities, in accordance with the privacy regulations.
Modification or erasure of data
You can modify your data any time, by either accessing directly the reserved area or asking for data erasure at store@mivv.it
For any further information concerning personal data treatment, please visit the “Privacy” section.
Account
The Account area is the reserved area where the user only can log in to by entering his identification data. In this section, you can check the items contained in your cart and the status of your orders, or modify your personal data.

PURCHASES
Only registered users on store.mivv.it can purchase products by following the online procedure. Mivv Spa reserves the right to refuse or cancel the order in case either there are reasonable doubts about the integrity of the placed order - incomplete or inconsistent personal data, default for past due payments, doubtful credit card authenticity - or the requested products are not available. Refusals or cancellation of orders are communicated by e-mail or telephone: this communication may not be made timely but after a further request for information made by the customer.

How do I make a purchase?
Purchasing on store.mivv.it is easy:

1) Click on the product to access the product sheet and details. Select quantity and size, then click on “Add to cart”.
2) If you have not logged in yet, you are required to enter the identification data (login and password) provided for your registration on store.mivv.it.
3) Check your order summary and select the method of payment: by cash (cash on delivery - Italy only), bank transfer (Italy and foreign countries), paypal (online payment in advance - Italy and foreign countries) and credit card (online payment in advance - Italy and foreign countries).
4) If you choose to pay by credit card, you'll will be logged in to a protected page with VeriSign control to continue. If you choose to pay by paypal, you will be logged in to a Paypal protected page.
5) Once you have completed the purchase procedure, you'll receive a confirmation e-mail containing all identification data of your order.

Only adults (18 years or over) are allowed to place an order. store.mivv.it and MIVV S.p.A. can't be held responsible for orders placed by under-age people without the permission of parents.

How do I remove a product from the cart?
Check the box next to the product you want to remove, then click on "Update cart", at the bottom of the screen. That product in the cart will be removed and the amount will be updated.
If you want to change product quantity in the cart, select the new quantity, and wait for updating.

METHODS OF PAYMENT
For purchasing on store.mivv.it you can pay:
1) by Credit Cart (in Italy and foreign countries). Only Visa or Mastercard credit cards are accepted.
2) by Cash on delivery: payment on delivery (Italy only). Only by cash, upon delivery of products.
3)by PayPal (in Italy and foreign countries).
4) by Bank transfer (in Italy and foreign countries).

PAYMENT SECURITY
All transactions go through a protected page verified by VeriSign with SSL (Secure Socket Layer) certification technology, a system granting the highest level online security. The SSL secure encrypted transmission prevents unauthorised people from accessing your credit card data.

CHARGING OF PAYMENT
If you pay by credit card, only an authorisation for payment is required upon ordering. The amount is actually charged within 3 weeks max..

SHIPPING
Product shipping is carried out by the following courier:
- GLS
A package Tracking service is operating on the courier's Website.
GLS courier delivers Monday through Friday, both in the morning and in the afternoon. The courier does not inform the recipient about the exact day or time of delivery: this kind of service is not provided for. Thus, you are required to specify a delivery address where someone can always collect the parcel as well as the name on the door phone. MIVV can't be held responsible for any inefficiency of the courier.

DELIVERY TIMES
Italy: delivery will be made within 48-72 hours, running from 24 hours after order registration. Any delay in delivery can be caused by either temporary product unavailability or inefficiency of courier. If the latter is the case, Mivv SpA can't be held responsible. Once 5 working days have elapsed (except Saturday and Sunday) and you have not received the goods yet, please call +39 0861 8120237 or get in touch with customer service at store@mivv.it.
Delivery times could be delayed due to holidays .
Foreign countries: delivery will be made within 5 days running from 24 hours after order registration. Any delay in delivery can be caused by either temporary product unavailability or inefficiency of courier. If the latter is the case, Mivv SpA can't be held responsible. Once 8 working days have elapsed (except Saturday and Sunday) and you have not received the goods yet, please call +39 0861 8120237 or get in touch with the customer service at store@mivv.it. I Delivery times could be delayed due to holidays.
Do not enter a PO BOX in the address field since the courier couldn't deliver the goods. So please enter a standard address for delivery.
If a Country is not listed, it means that delivery is not provided for that Country, However, MIVV SpA is considering the possibility to extend the list of Countries where making shipping to: we suggest you to contact store@mivv.it

CUSTOM DUTIES AND TAXES
If a delivery is made towards a non-EU country, goods could be subject to custom duties and taxes on sale, if required. Any extra charge concerning customs clearance procedures shall be charged exclusively to the recipient of the delivery. If goods are not accepted by the customer or are not delivered for any other reason (e.g. wrong recipient's address and/or telephone number, the recipient is repeatedly absent, etc.), an amount is withheld for the following expenses: “goods delivery” + “goods return” + “customs duties for return” are charged to the recipient. The price of goods will be refunded.
Customs duties and taxes may differ from country to country and are charged when goods reach their destination. For further information concerning the amount of customs duties and taxes, and clearance procedures, please contact the Customs Offices in the Country of destination.

RIGHT OF WITHDRAWAL AND RETURN POLICY
According to the Italian Law (art. 5 of Legislative Decree No.185 of 22 May 1999) the consumer who acts for purposes other than his commercial activity – except for retailers and firms – can exercise the right of withdrawal and return to the vendor - in the cases as provided for by the law - a product and obtain the corresponding refund.
The customer, who, for whatever reason, is not satisfied with his purchase, shall exercise the right of withdrawal from the contract, without incurring in any penalty.

How can the right of withdrawal be exercised?
The right of withdrawal can be exercised by sending, within 15 working days, a recorded delivery letter with advice of delivery, to the following address: Mivv Spa Zona industriale 64027 Sant’Omero (te). Such notice can be sent also by e-mail (store@mivv.it) or fax to the number
+39 0861 8120240

The goods must be returned within 15 working days with the Returning form properly filled in to the following address:

Mivv SpA
Zona Industriale - 64027 Sant'Omero (TE)
ITALY

The return of goods is charged to the customer.
In order to exercise the right of withdrawal, the purchased Products shall be returned unused in good state of preservation, and complete with the original package and labels still attached. The returned goods must be also properly packed in order to protect the original cover from any damage, writing or labelling. Transport risks for returning the goods are totally charged to the customer.
Products which have been washed and damaged by detergents/additives, or for customer's carelessness (e.g.: too warm ironing, wrong patch application on jerseys, etc.) shall not be replaced and the price shall not be refunded.
For technical reasons, the colour of the products shown on the Website can slightly differ from the original colour: this difference in colour shall not give a right to product replacement or refund.

REFUNDS AND REPLACEMENTS
The refund of the amount paid shall be made in about 30 days, while the replacement of the product shall be made in about 10 days, upon control of the state of the preservation.
A delay could be caused for delayed deliveries to Mivv Spa by mail: if the above time has been elapsed, call the number +39 0861 8120237 or send a fax to +39 0861 8120240, or an e-mail to store@mivv.it
In case of payment by cash on delivery (Italy only), the refund shall be made by bank transfer.
In case of payment by credit card, goods will be refunded by re-crediting the amount: the refund time can differ according to the credit card.
The refund shall not include transport costs, related to both the initial delivery of the goods and the subsequent return, and customs duties and taxes.

REQUEST AND COMPLAINTS
Max time limits to forward requests or make complaints are the following:
15 DAYS for complaints related to faulty and missing goods or products not conforming to the order.
3 MONTHS for requests concerning shipments or deliveries (e.g.: not received parcels, stoppage dues, delivery issues, etc.)
6 MONTHS for requests concerning payment or refunds.

COPYRIGHT AND TRADEMARKS
Trademarks, logo, and other characteristic marks of any kind used in the Website belong to their respective owners and their use is prohibited, including their reproduction on other Websites by unauthorised third parties.
All the website contents (texts, graphics, animation and images) are protected by copyright.

APPLICABLE LAW
Purchases on store.mivv.it are governed by the law of the Republic of Italy which is also the applicable law. Any dispute which may arise from the marketing of the products of the Website shall be referred to the jurisdiction of the Court of Teramo.

CUSTOMER CARE
A customer service is at your disposal for any further information concerning products, orders, shipment, personal data and general services.
You can contact the customer service:
1) by e-mail: store@mivv.it, for further information concerning products, order, shipments, sale conditions, information about Website registration and operation, advice and suggestions etc. For any request related to the placed orders, the order identification number is required.
2) by telephone: +39 0861 8120237
3) by fax: +39 0861 8120240

For further information concerning refunds or transactions by credit card, send a fax to +39 0861 8120240